Returns & Refund Policy

1. 30-Day Returns Period

All returns and refunds must be requested within 30 days of delivery.
Any requests made after this period will not be eligible for a return or refund.

2. Eligibility for Returns

To be eligible for a return:

Items must be unused, in the same condition as received, and in original packaging
You must have contacted us first and received return approval
Returns sent without prior approval will not be accepted

Refunds are only processed after the return has been received and inspected by our warehouse.

3. 30-Day Guarantee (New Customers Only)

We offer a 30-day satisfaction guarantee for new customers only.

We will refund the cost of the product only
Original delivery fees are non-refundable
The guarantee applies only to eligible products and approved returns

4. How to Return an Order

To request a return:

Contact us through our Customer Service Portal via our Contact Form
Provide your order number and reason for return
If approved, we will provide return instructions

Please do not send any items back without prior authorisation.

5. Defective Products

If your product is defective:

Please retain the product
Contact us through our Contact Form with:

Your order number
Clear photos and details of the defect

Our team will review your case and advise on a replacement or refund.

6. Damaged Products

If your order arrives damaged:

Photographic proof is required
Please contact us through our Contact Form with:

Your order number
Clear photos of the damaged product and packaging

Once your case has been reviewed, you will be contacted regarding a replacement shipment.

7. Promotional Items

If your order included a free promotional item and you wish to return the order:

The promotional item must be included in the return
If it is not returned, you will be charged the full retail value of the promotional item

8. Sets, Bundles & Box Sets

For bundles, sets, and box sets:

The entire set must be returned
If any item is missing, you will be charged the full value of the missing product(s)

Partial returns of sets are not accepted.

9. Return Shipping Costs

Shipping costs are non-refundable, unless:

An error was made by Slick Gorilla, or
The product is defective or incorrect

If an item is returned because it is no longer wanted or needed:

The cost of return shipping is the responsibility of the customer

We are not responsible for lost return shipments.
We strongly recommend using a tracked shipping service.

10. Incorrect Address Provided

If you provided an incorrect shipping address and did not update it within the allotted timeframe:

You will need to pay for a replacement order, or
Wait for the original order to be returned and pay for reshipping

We are not responsible for orders delayed or lost due to incorrect address details.

11. Receiving Your Refund

Once your return has been received and approved:

Your refund will be credited to your original payment method
Processing times may vary depending on your bank or payment provider

Returns & Refund Policy

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