We are only able to cancel or amend orders before they have been shipped. Sorry, we know this is not ideal and we are looking into providing this in the future, but for now- please return any items you no longer wish to keep and contact the carrier for any address amendments you would like to make.

UK
Royal Mail Standard
Β£2.95 3 to 5 business days

Due to strike action we orders delivered by Royal Mail may be subject to delays. We ask all customers to please allow extra time and check tracking information.

DPD Next Day (When available, Order must be placed by 3pm business days)
Β£5 Next day express

Overs over Β£20Β 
Royal mail Standard
3 to 5 business days

Wholesale & Barber PortalΒ 
Order value Β£0 -Β£71
Β£1.95 2 to 4 business days

Order value Β£72 -Β£99
Β£5.95 2 to 4 business days

Order value Β£100
Free 2 to 4 business days

International Shipping
Europe
DHL Globalmail
Β£4.95Β 5 to 10 business days

Worldwide
DHL Globalmail
Β£10.00Β 10 to 24 business days

Slick Gorilla Ltd is not responsible for any packages held by international customs agencies and it is not the responsibility of Slick Gorilla Ltd to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Slick Gorilla Ltd is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.

If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.

Should Slick Gorilla mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.

As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Slick Gorilla Ltd is not responsible for any additional fees that may incur in order to reroute or reship the package.

Due to strike action we have chosen to use other delivery services temporarily.Β 

Previous orders delivered by Royal Mail may be subject to delays. Which are out of our control. We ask all customers to please allow extra time and check tracking information.

Please check your tracking information which is sent once your order is shipped.

To make further checks please contact the courier company who will be able to share more information about the delivery of your item.

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel.Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.Β 

If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.

If your order has gone into payment review, it means the order may have failed. If money has been taken from your account and you have not received a order confirmation email, please contact us as soon as you can.

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add sales@slickgorilla.co.uk to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email pleaseΒ contact us.

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:

Your full name

Your order number

Product name

Picture of the fault / incorrect item

In instances your order is returned to us due to incorrect address information, missed delivery, delivery window expiration or custom fees we shall issue a EGift Card to the amount of your original order value.

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