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FAQ

  • Product Questions
  • Orders & Shipping
  • Klarna
  • Why is the powder bottle half full?
  • What is the difference between Lightwork and Clay Pomade?
  • Who is Klarna?
  • HOW DOES KLARNA WORK?
  • WHERE CAN I USE KLARNA?
  • ARE THERE ANY FEES TO USE KLARNA?
  • HOW DO I PAY IN 3 INTEREST-FREE INSTALMENTS?
  • HOW DO AUTOMATIC PAYMENTS WORK?
  • WHEN WILL MY ITEMS BE DELIVERED IF I USE KLARNA?
  • HOW DO I RETURN AN ITEM PURCHASED WITH KLARNA?
  • WHAT IF I CAN’T PAY A KLARNA INSTALMENT?
  • DOES KLARNA IMPACT MY CREDIT SCORE?
  • WHERE CAN I FIND OUT MORE ABOUT KLARNA?
  • I WANT TO CANCEL/CHANGE MY ORDER
  • What about customs? You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.
  • WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?
  • WHAT DOES PAYMENT REVIEW MEAN?
  • HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?
  • WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?
  • WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

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